Q: Are NorthStar Security Officers reliable and trustworthy?
A: NorthStar is not a mass employer of security guards. Our security officers are recruited and trained specifically for your establishment. They undergo a thorough FBI background check and a strenuous personality assessment exam. They are trained and monitored in accordance with the requirements of the State of Florida. We seek the highest caliber of personnel, train them well and hold them to the very highest standards of personal integrity.
Q: What type of supervision is given to the security officers in the field?
A: Our principle goal at NorthStar Security is to provide Florida’s best private security service at a competitive rate. Supervision is the primary key to providing that service. There are mobile supervisors who will visit your site to troubleshoot any problems and to inspect the security officers. In addition, the mobile supervisor will reinforce the procedural manuals and instruct the security officers on any changes you wish to make. Furthermore, our supervisors have the authority to make adjustments to your security program, and have the experience to perform during on-site emergencies.
Q: What type of pre-employment screening do you use?
A: With many qualified people to draw from, we believe in carefully selecting personnel for each assignment. We have developed a screening process that carefully matches the skills of the officer to the specific requirements of the assignment.
Our screening process includes:
Application Review
Employment Background Check
FBI Criminal Background Check
State Registration & Certification
Personality Assessment Exam
Random Drug Testing
Q: What type of insurance does NorthStar Protection carry to protect me from liability?
A: NorthStar Protection is a fully bonded and insured company. NorthStar Protection carries Commercial General Liability, Commercial Auto, and Employers Liability.
Q: What sets NorthStar Protection apart from its competitors?
A: Many clients have switched from other companies to NorthStar Protection. The principle reason for the change is usually due to the lack of response on the part of security company management. Problems occur and the client was too often left to deal with them on their own. At NorthStar Protection, we go the extra mile to correct your security problems. We will adjust your security program to meet your ever-changing needs and requirements. With 24-hour access provided to the client through our Dispatch Center, NorthStar Protection Management is never far and will always respond to your call for service. Our objective is to build a lasting relationship through trust and service.
Q: How do I become a member of the NorthStar Protection team?
A: Many security officers have come to us through referrals. NorthStar Protection has an excellent reputation for being the place to be - with steady growth and a stable work environment. NorthStar Protection is an employer that has set standards of discipline and rewards those who follow our core values. We create and foster a positive work environment by offering competitive security guard salaries, a 401K plan, and the availability of health insurance. We attempt to match our security specialist with their assignment, thus promoting a commitment to the site. Please contact our Human Resources Department for more information or to apply.
Q: What is “Patrol Car Service?”
A: A “Patrol Car Service” is a check of your property by an armed patrol supervisor in a marked, radio-equipped cruiser. These checks are done at random intervals, as specified by the client. The supervisor checks doors, windows, and the property exterior as a whole. Patrol slips stating the time of the check and any findings are left at a predetermined location, or can be mailed or faxed to the property manager.
Q: Can I have a security officer with a marked car at my location?
A: Yes. Alliance will customize its services to fit your needs.
Q: What types of uniforms do you have?
A: NorthStar’s standard uniform for male guards are dark blue, police style pants and light blue short-sleeve shirts. Male supervisors and women use dark blue, police style pants and white short-sleeve shirts. All guards use our trooper style brim hats. Additionally, we can customize uniforms to fit the needs of any client. Some typical alternatives are a blazer-style uniform, different colored shirts, plain clothed officers or custom made sleeve patches with your community name.
Q: Is there a manager on duty at all times?
A: Yes. Because we are a 24/7 operation, we have a Dispatcher and numerous Supervisors on duty at all times.
Q: What happens if a security officer calls out sick at the last minute?
A: NorthStar has several supervisors on duty at all times. In the event that the scheduled officer cannot report to duty, one of the supervisors would be sent to replace the officer at the location until a replacement can relieve them, thus avoiding non-coverage.
Q: What happens if I need additional coverage?
A: NorthStar will endeavor to fill all your security needs. However, if you need short term coverage, or must increase your coverage with short notice, a TAS (Temporary Additional Service) rate may apply.
Q: What forms of payments do you accept?
A: NorthStar accepts all major credit cards to go along with our traditional payment methods. Please contact us to work out a payment method that is most convenient for you.
Q: What happens after I submit an RFQ?
A: After you have submitted an RFQ, one of our partner service representatives will fax you an RFQ acknowledgement form within 30 minutes of receipt. This acknowledgement will confirm that we have received your request and that one of our account managers is working diligently on your request.
Q: How long before I receive a formal quote?
A: We will prepare and deliver a comprehensive quote to your company within 2 hours. At NorthStar, we understand that you have a large amount of security company choices in the industry; for this reason, we take your requests seriously. Through our core principles and discipline, we believe that if we don’t drop everything we are doing and assign a resource to your request, some other company will. Our quick turnaround time is unmatched by any competitor, and consistent with the paradigm shift that NorthStar is creating within the industry.
At NorthStar Security, whether for an RFQ, new service activation, or simply a general question about our company, you will experience the quickest response times in the industry!
A: NorthStar is not a mass employer of security guards. Our security officers are recruited and trained specifically for your establishment. They undergo a thorough FBI background check and a strenuous personality assessment exam. They are trained and monitored in accordance with the requirements of the State of Florida. We seek the highest caliber of personnel, train them well and hold them to the very highest standards of personal integrity.
Q: What type of supervision is given to the security officers in the field?
A: Our principle goal at NorthStar Security is to provide Florida’s best private security service at a competitive rate. Supervision is the primary key to providing that service. There are mobile supervisors who will visit your site to troubleshoot any problems and to inspect the security officers. In addition, the mobile supervisor will reinforce the procedural manuals and instruct the security officers on any changes you wish to make. Furthermore, our supervisors have the authority to make adjustments to your security program, and have the experience to perform during on-site emergencies.
Q: What type of pre-employment screening do you use?
A: With many qualified people to draw from, we believe in carefully selecting personnel for each assignment. We have developed a screening process that carefully matches the skills of the officer to the specific requirements of the assignment.
Our screening process includes:
Application Review
Employment Background Check
FBI Criminal Background Check
State Registration & Certification
Personality Assessment Exam
Random Drug Testing
Q: What type of insurance does NorthStar Protection carry to protect me from liability?
A: NorthStar Protection is a fully bonded and insured company. NorthStar Protection carries Commercial General Liability, Commercial Auto, and Employers Liability.
Q: What sets NorthStar Protection apart from its competitors?
A: Many clients have switched from other companies to NorthStar Protection. The principle reason for the change is usually due to the lack of response on the part of security company management. Problems occur and the client was too often left to deal with them on their own. At NorthStar Protection, we go the extra mile to correct your security problems. We will adjust your security program to meet your ever-changing needs and requirements. With 24-hour access provided to the client through our Dispatch Center, NorthStar Protection Management is never far and will always respond to your call for service. Our objective is to build a lasting relationship through trust and service.
Q: How do I become a member of the NorthStar Protection team?
A: Many security officers have come to us through referrals. NorthStar Protection has an excellent reputation for being the place to be - with steady growth and a stable work environment. NorthStar Protection is an employer that has set standards of discipline and rewards those who follow our core values. We create and foster a positive work environment by offering competitive security guard salaries, a 401K plan, and the availability of health insurance. We attempt to match our security specialist with their assignment, thus promoting a commitment to the site. Please contact our Human Resources Department for more information or to apply.
Q: What is “Patrol Car Service?”
A: A “Patrol Car Service” is a check of your property by an armed patrol supervisor in a marked, radio-equipped cruiser. These checks are done at random intervals, as specified by the client. The supervisor checks doors, windows, and the property exterior as a whole. Patrol slips stating the time of the check and any findings are left at a predetermined location, or can be mailed or faxed to the property manager.
Q: Can I have a security officer with a marked car at my location?
A: Yes. Alliance will customize its services to fit your needs.
Q: What types of uniforms do you have?
A: NorthStar’s standard uniform for male guards are dark blue, police style pants and light blue short-sleeve shirts. Male supervisors and women use dark blue, police style pants and white short-sleeve shirts. All guards use our trooper style brim hats. Additionally, we can customize uniforms to fit the needs of any client. Some typical alternatives are a blazer-style uniform, different colored shirts, plain clothed officers or custom made sleeve patches with your community name.
Q: Is there a manager on duty at all times?
A: Yes. Because we are a 24/7 operation, we have a Dispatcher and numerous Supervisors on duty at all times.
Q: What happens if a security officer calls out sick at the last minute?
A: NorthStar has several supervisors on duty at all times. In the event that the scheduled officer cannot report to duty, one of the supervisors would be sent to replace the officer at the location until a replacement can relieve them, thus avoiding non-coverage.
Q: What happens if I need additional coverage?
A: NorthStar will endeavor to fill all your security needs. However, if you need short term coverage, or must increase your coverage with short notice, a TAS (Temporary Additional Service) rate may apply.
Q: What forms of payments do you accept?
A: NorthStar accepts all major credit cards to go along with our traditional payment methods. Please contact us to work out a payment method that is most convenient for you.
Q: What happens after I submit an RFQ?
A: After you have submitted an RFQ, one of our partner service representatives will fax you an RFQ acknowledgement form within 30 minutes of receipt. This acknowledgement will confirm that we have received your request and that one of our account managers is working diligently on your request.
Q: How long before I receive a formal quote?
A: We will prepare and deliver a comprehensive quote to your company within 2 hours. At NorthStar, we understand that you have a large amount of security company choices in the industry; for this reason, we take your requests seriously. Through our core principles and discipline, we believe that if we don’t drop everything we are doing and assign a resource to your request, some other company will. Our quick turnaround time is unmatched by any competitor, and consistent with the paradigm shift that NorthStar is creating within the industry.
At NorthStar Security, whether for an RFQ, new service activation, or simply a general question about our company, you will experience the quickest response times in the industry!